Frequently Asked Questions
Everything you need to know about the world's best vacuum-insulated stainless steel pipes.
How long does the Chill Steel Pipe keep water cold?
Our proprietary vacuum-insulated stainless steel construction acts like a high-end thermos, keeping your water ice-cold for up to 12 hours.
Is the interior of the pipe ceramic or metal?
To ensure the purest flavor possible, the interior of every Chill Steel Pipe features a medical-grade ceramic coating that cleans easily and prevents any metallic aftertaste.
How do I clean my Chill Steel Pipe?
Cleaning is simple. You can use standard ISO alcohol and coarse salt, or any specialized glass cleaner. The ceramic lining makes residue slide off much easier than traditional glass.
What is your return policy?
We offer a 30-day return policy on all unused products in their original packaging. Please note that for hygiene reasons, we cannot accept returns on items that have been used.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please check your local laws regarding the import of smoking accessories.
Is the Chill Steel Pipe breakproof?
While the stainless steel body is incredibly durable and won't shatter like glass if dropped, it is still a precision-engineered tool. It is designed to withstand heavy use and travel without the risk of breaking.